Hello, we are using Amelia to manage bookings for a swimming pool.  Effectively we have one resource for which we're taking bookings and planning events.  When we plan an event in the pool, we are expecting that the calendar is unavailable for that time.

For example, we run swimming lessons on a Saturday/Sunday mornings, from 09h00 to 11h00.  When this event is scheduled, we're expecting nobody to able to book and of our services, but we can see the time is available for booking. How do we make this time unavailable for appointment bookings?

Is this the right approach?  If no, how should we be doing this?

Thanks for the reply, and confirming that this is a feature.

However, I don't understand the response.  How do I work out who is managing the pool?

Hi Uroš, unfortunately your guidance is incorrect.

I have an employee assigned to the events.  I have tried both assigning the same employee to the services we have added, and unassigning the employee from these services; regardless of whether the the event employee is assigned to the services, or not, the times allocated to the events are still available for booking for services.  This means clients can book services when the pool should be unavailable when the events are scheduled.

Please reply with the correct guidance.  Preferably provide step-by-step instructions along with images to explain the steps.

Hello, any chance of a response?

Hi Uroš, I'm really struggling to understand your explanations.

When the same employee is assigned to an event - same employee as what?

They should not be available for appointment bookings at the same time - OK.  I don't understand the relevant of this. I want to prevent a timeslot allocated to an event from being booked for any services.  What has this got to do with employees?  I'm only interested in blocking timeslots not employees.

Could you confirm if that is the case on your end, or are appointments still being booked despite the employee being assigned to an event?   Appointments are still being booked when the event is scheduled.  Again, I don't understand the relevance of the employee.

If I can ask you to change approach.  Instead of asking me questions, I would rather you told me step-by-step what to do.  From a step-by-step guide I might be able to understand how the plugin is supposed to work; which I currently don't.  I am not really interested in knowing the ins and outs of how the plugin works, I just need to make sure when an event is scheduled none of the services can also be booked.

AGAIN, I AM NOT INTERESTED IN WHETHER A MEMBER OF STAFF IS DOUBLE-BOOKED - I don't know how I can state this any more clearly.  I want to prevent the pool from being booked for our services when an event is scheduled.  We only have one location, how difficult can this be?

An employee is configured as the staff for the events.  Regardless of whether this member of staff is assigned as the employee for a service or not, the same time is available for bookings of our services.  Based on your explanation, this proves what you are saying is incorrect.

As I asked previously, provide me with a step-by-step guide that might help me understand how the plugin is supposed to work; which I currently do not.  I am not really interested in knowing the ins and outs of how the plugin works, I just need to make sure when an event is scheduled none of the services can also be booked.

And I re-iterate - I WANT A STEP-BY-STEP GUIDE, because clearly your attempts at explaining how the plugin is supposed to function aren't working.

Thank Uros, I have created an admin account for you using your email address.  Please reset the password to get in.

OK, that makes sense.  Ultimately it means that we have to configure all active employees as staff for all events/services to avoid double-booking the pool.

A check box on events that says 'don't allow additional bookings of this location' when an event is scheduled, would make things much easier.