We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3809657
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Comments

  • Ryuta started the conversation
    January 28, 2025 at 12:37pm

    Hi, 

    I am currently figuring out how to receive a notification in the event of leaving the website without payment at final payment page of square. 

    The issue is;

    the booking can't be confirmed because payment is not made, but still the booking status is pending which blocks the slot and I do not get even notified about this pending booking. 


    Any solutions for the issue?


    Thank you.

  •  1,728
    Marko replied
    January 29, 2025 at 7:12am

    Hello there,

    Thank you for reaching out to us.

    Unfortunately, this is not possible at the moment. In Square as well in Mollie, an appointment is created as "pending," and if the payment fails, you would need to manually cancel the appointment.

    This payment method works in such a way because the slot needs to be reserved. In the future, we will explore whether it is possible to automatically cancel the appointment in such cases. However, this does not depend solely on us at this time, and we cannot make any promises.

    For now, the process has to work this way, and you will need to manually cancel these appointments. Alternatively, you can try using Stripe, which processes payments directly via credit cards, as an example.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead.  

    Kind Regards, 

    Marko Davidovic [email protected]

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