Hi there, we always deleted the appointments in the Backend from Amelia and therefore the Google calendar gets updated too. When i want to do that now, the backend of Amelia is freezing and i only see an infinite 'Please wait'. How to get that fixed?
Also we see the 'Appointments'-section empty except there are 5 upcoming appointments listed on the Dashboard. How is that possible?
This can happen if some conflict of roles was created. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
We wish you all the best and hope you have a wonderful day ahead.
yes indeed i am Admin and also Customer. But i can't find my email or name within the Amelia customers and in the User-Panel of Wordpress i also can't delete Amelia Customer since it's not shown there. Where can I delete then my role as customer then?
You can try and see if you can edit this user directly in WP users if this does not help it is best to search your database in wp_amelia_users and find a user with your email. You will most likely see the user having the role of customer/employee just delete it from the database and that should fix everything.
Hope this helps.
We wish you all the best and hope you have a wonderful day ahead.
Hi there, we always deleted the appointments in the Backend from Amelia and therefore the Google calendar gets updated too. When i want to do that now, the backend of Amelia is freezing and i only see an infinite 'Please wait'. How to get that fixed?
Also we see the 'Appointments'-section empty except there are 5 upcoming appointments listed on the Dashboard. How is that possible?
Thank you!
Hello there,
Thank you for reaching out to us.
This can happen if some conflict of roles was created. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hi Marko,
yes indeed i am Admin and also Customer. But i can't find my email or name within the Amelia customers and in the User-Panel of Wordpress i also can't delete Amelia Customer since it's not shown there. Where can I delete then my role as customer then?
Best,
Lysann
Hello again,
You can try and see if you can edit this user directly in WP users if this does not help it is best to search your database in wp_amelia_users and find a user with your email. You will most likely see the user having the role of customer/employee just delete it from the database and that should fix everything.
Hope this helps.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables