We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Asunto: Solicitud de configuración personalizada en Amelia
Buenos días,
Me llamo Isra y necesito ayuda con la configuración del plugin Amelia en mi página web de entrenamiento personal.
Les explico la funcionalidad que necesitamos implementar:
Por favor, indíquenme si esta configuración es posible con Amelia y, de ser así, cómo podemos implementarla. Si hay alguna funcionalidad adicional que requiera un complemento o ajuste técnico, no duden en indicármelo.
Espero haber explicado claramente nuestras necesidades. Quedo atento a su respuesta.
Muchas gracias de antemano por su ayuda.
Un saludo, Isra
Message in EnglishGood morning,
My name is Isra, and I need assistance configuring the Amelia plugin on my personal training website.
Here is the functionality we need to implement:
Please let us know if this setup is possible with Amelia, and if so, how we can implement it. If additional functionality or technical adjustments are required, feel free to let us know.
I hope I have explained our needs clearly. I look forward to your response.
Thank you very much for your help.
Best regards, Isra
Attached files: IMG_20250127_100350.jpg
Hola Isra,
Gracias por contactarnos.
Desafortunadamente, esto no es posible configurarlo en Amelia. Permíteme explicarte por qué.
La capacidad mínima y máxima está vinculada al servicio en sí, no a las horas de trabajo de un empleado. Esto significa que, incluso si configuras diferentes horarios de trabajo para un empleado, la configuración seguirá aplicándose al servicio. La opción de agregar un espacio extra (o "traer a alguien contigo") seguirá estando disponible para todos los clientes que seleccionen ese servicio en particular.
Todos los clientes pueden gestionar sus citas a través del Panel del Cliente, pero primero deben reservar a través del formulario de reserva en el front-end. Desafortunadamente, no hay una opción para que los clientes reserven directamente desde el Panel del Cliente hasta que hayan realizado una reserva a través del front-end.
Kind Regards,
Stefan Petrov
[email protected]
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