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  Public Ticket #3808394
Plugin wont load on page.
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  • Lloyd Briggs started the conversation

    Hello, im getting Errors when trying to add the plugin to pages, the plugins never laod with the shortcodes. 

    i did set the Plugin folder to CMOD -R 777

    Please help

    Attached files:  Screenshot at Jan 26 16-49-09.png

  •  1,585
    Uroš replied

    Hello Lloyd,

    Thank you for reaching out to us.

    Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

    Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

    If that does not help you, please reinstall the Amelia plugin and if that does not work, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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  •   Lloyd Briggs replied privately