We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When placeholders are added to a template page, ie. %field_name% , they display as expected when using the POST method. However, they do not appear when using the GET method.
I'm experiencing the same issue with both POST and GET configuration.
Did you find a solution?
Hi @Rudi,
So far, we isolated this issue only for the "GET" method. Maybe you are using a specific data set or some specific option which we haven't tried yet during testing.
Could you please open a new private ticket and if you can please record a Video of your screen, to show us the steps, how you configured your table's Master-Details options and how this issue happens on your Site/Page/table with the POST configuration - then we can pass the Video to our QA Team?
It is best to either use a private Ticket or private message there, for security - if you show any sensitive data/Pages, then only we can see it.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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Thanks for your reply Milos,
No, to clarify the master detail page does not display the data in place of the placeholder at all, including if there are values to display/the field is not Null. When the master detail page loads there is just a blank space where the value should be.
Hi Scott,
My sincerest apologies—we encountered significant issues with our ticketing system.
Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which caused us to miss them.
It looks like the issue has been resolved now, but we've also implemented a new support system that you can access directly on our site. Just click the little chat box in the bottom right corner.
First, our AI assistant will attempt to help with your questions or issues. It continuously learns and improves, but if it doesn't resolve your issue, it will connect you with us directly.
Thank you for your patience.
So, this does not happen for empty/blank values, but as you described, when there are actual values to be rendered, on the Template Page, where you have a column placeholder, it just renders blank?
- Can you confirm are you perhaps trying to combine rendering of the Child table, as "Send Child table data" combined with column placeholders;
Or did you select "Send child table row data"?
If you are trying to combine both on the same Page, that can not work.
Let me know if that was perhaps the scenario, or if the column placeholders won't render when sending child table row data option?
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
thanks for your reply milos. No, I am using "Send Parent Row data" but all placeholders appear blank even if there is data available. Attached is a video which may help to demonstrate the issue more clearly.
Attached files: Create a Table ‹ BRFC Archive — WordPress - Google Chrome 2025-03-19 13-52-15 (1) (1).mp4