Have a situation which a booked slot became a group booking which then lead to many people being able to continue to book that slot even though max capacity is set to 1. We are using square for payment and it looks like payment was showing as pending for all of the users in appointment. But Square showed some people actually processed. 

Checked the setting for this slot and it was set to max and min capacity of 1. So therefore, nobody should be able to book if someone is in that slot or it should not be able to become a group appointment. But somehow it has. 

We deleted the people booked and cleared out the slot and did some testing and it seems that if one user starts booking but does not complete the square process that user gets put in the slot. But because the first user is not confirmed a second user seems to be able to book. Does this make sense? If so, any way to address in the settings? 

This is the first time it has happened, but now we have 6 booking for one slot and are very concerned that this can happen again. Please let me know if this makes sense and whether there are any suggestions?

Checking in again. We think we resolved the group issue as a setting to override guests was set that allowed more than one guest which then created the issue. The bigger issue is Square and appointments that are set to pending without completed payment. How do we force payments for events. Deposit? But users can still bypass and sit in pending mode without being paid and not knowing that their appointment is not approved. Pending notifications do not seem to be sending?

Thanks,

John

Uros, 

Thanks for your reply. Will try deposits. 

Pending notifications not sending is a known issue or something wrong in my configuration? That would at least partially solve the issue if that message was sent so the user knows that their booking is at risk of being rejected. 

What is the timing of addressing the square issue in future update? Is it currently on the roadmap with date?

Thanks,

John

If an admin changes status to pending it seems to send out. But for users if they trigger pending status the email is not sent. I can send you an inbox where the emails are copied if that's helpful or you can test for yourself. You can book an event on the weekend. Shooting range for Sat. Once again. Don't complete square checkout. This will put you in pending. No email will be sent to you. Please use your name and we will be on the lookout so we can cancel the booking but if you book far enough in the future it should not interfere.