Hello John,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello John,

I will take a look into this and let you know as soon as possible.

I appreciate your patience.

Hello John,

Thank you for the update. I’ve noted the issue with Square and appointments being set to pending without completed payments. This will be addressed in a future update to improve the process and prevent users from bypassing payments without being notified.

In the meantime, using a deposit is one way to ensure payments are at least partially secured. However, I understand the concern about pending notifications not being sent. Rest assured, this is on our radar for resolution.

Let me know if you need any further assistance in the meantime.

Hi John,

By "known" issue, I was referring specifically to the Square integration issue. Could you please clarify if the pending notifications are not being sent at all, or if they’re missing only in some cases? Any additional details you can provide will help us better diagnose and address the situation.

Hello John,

Thank you for the update on this.

I will take a look into this and let you know as soon as possible.

I appreciate your patience.

Hello John,

Thank you for bringing this to our attention. We've noted the issue regarding pending status emails not being sent when triggered by users. Our team is looking into it, and we will work on resolving it as soon as possible.

We appreciate your patience, and if any further testing or details are needed, we’ll let you know.

Hello John,

Thank you for following up.

You're absolutely right — while deposits help reduce no-shows, they don't eliminate the issue of users abandoning Square checkout and still triggering a "Pending" appointment without receiving a notification. We understand the impact this has, and I want to reassure you that our team is actively investigating this behavior.

At the moment, the email notification for the "Pending" status is only reliably triggered when status changes are done manually by the admin. We're working on improving this so that the notification is consistently sent, regardless of how the status is set — especially in scenarios like the one you described with Square.

I'll keep you updated on any progress, and if we need to run a test booking ourselves, I’ll follow your instructions and notify you in advance.

Thank you again for your patience and detailed feedback — it’s really helping us pinpoint and resolve the issue effectively.