We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
I'm struggling to book the hours I need here.
I set a service to have 1 hour durations and there is a 13 hour custom duration and pricing set. Admins are set to book any time and the hours for the service is set as 07:00am to 21:00pm ( 13 hours in a day ). When I try, as an admin, to book via the calendar a slot for a day that is completely empty and I want to book 11 hours ( of the 13 hour day ) starting at 08:00am. I can't! I choose the customer, choose 11 hours but I only get the options of 12:00am, 07:00am, 11:00am or 10:00pm? Why? Why can't I choose my 11 hours from any of the free hours for that service?
If I then choose 07:00am and then try to 'move' the time along by an hour, it tells me that time slot s not available but it IS!
Please can you help me sort this out as soon as you can?
Many thanks
Colin
Hello there,
Thank you for reaching out to us.
In settings role settings admin please try and turn off option Booking Time Slots will depend on the service duration
Hope this helps.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Perfect! Thanks Marko. :)
Hello again,
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables