"Notifications" (#3807044) / TMS-Plugins

Comments

Carlos Pineda started the conversation
January 23, 2025 at 9:01pm
I have configured on my website that people can schedule their appointments for our karting school and it has worked very well but we have not been able to get the notification option to work, we do not receive the notification of the scheduled class and the client does not receive an email confirming that their class has been scheduled.
859
Stefan replied
January 24, 2025 at 12:32pm
Hi Carlos,

Thanks for reaching out to us.

An issue with email notifications could be caused by several reasons:

Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.

Your website has a PHP version of less than 7.

The credentials are not correct.

There's something else blocking the notifications from being sent.

If you're using Gmail, please check out this article for detailed setup instructions.

Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
Kind Regards,

Stefan Petrov
[email protected]

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