We noticed an issue last week where Amelia was allowing people to purchase a class and wasn’t registering them. This caused a few classes to be overbooked. It appears this issue was limited to orders placed on December 21-25, and we haven’t noticed any orders past that date causing this issue.
Even though it’s seemingly been resolved, I was hoping you could look to see if there was any sort of issue with Amelia or Woo on those dates that might have caused this to occur. Here is a list of the orders affected.
We truly wish we could assist you further, but unfortunately, we are unable to verify the issue once it has been resolved. Our ability to investigate and address an issue is limited to situations where the issue is still active. Once the issue is resolved in any way, we cannot determine the exact cause or continue resolving it, as it no longer exists or is not visible on our end.
However, we would like to offer some advice based on potential scenarios. It’s possible that a user starts the booking process but pauses before completing the purchase. If, during that time, another user completes the purchase, the first user might return to finalize their transaction. In this case, we would recommend implementing the following solution:
Amelia triggers the appointment creation on statuses "Completed", "Processing" and "On Hold". So, when you change the payment status to one of these, an appointment will be created.
To stop Amelia from creating an appointment for "Processing" or "On Hold" statuses, you can simply comment those lines of code in ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php
Hello support,
We noticed an issue last week where Amelia was allowing people to purchase a class and wasn’t registering them. This caused a few classes to be overbooked. It appears this issue was limited to orders placed on December 21-25, and we haven’t noticed any orders past that date causing this issue.
Even though it’s seemingly been resolved, I was hoping you could look to see if there was any sort of issue with Amelia or Woo on those dates that might have caused this to occur. Here is a list of the orders affected.
Have you ever seen anything like this before?
Order #
Date
Customer
Class
28322
12/21/24
Will Brigham
Woodshop Jan 13
28323
12/21/24
Will Brigham
Epilog Laser Feb 10
28326
12/22/24
Fletcher Herring
Woodshop Jan 9
28330
12/22/24
lwalker46
Woodshop Jan 9
28331
12/22/24
lwalker46
Epilog Laser Feb 10
28337
12/22/24
Oli Ezell
Vinyl Sticker Jan 27
28346
12/23/24
Diego Ciddio
3D Design Feb 3
28348
12/24/24
Trina Zahller
Woodshop Jan 9
28349
12/24/24
Paul Walton
Woodshop Jan 9
28358
12/25/24
Francine Rapson
3D Printing Jan 21
Hello there,
Thank you for reaching out to us.
We truly wish we could assist you further, but unfortunately, we are unable to verify the issue once it has been resolved. Our ability to investigate and address an issue is limited to situations where the issue is still active. Once the issue is resolved in any way, we cannot determine the exact cause or continue resolving it, as it no longer exists or is not visible on our end.
However, we would like to offer some advice based on potential scenarios. It’s possible that a user starts the booking process but pauses before completing the purchase. If, during that time, another user completes the purchase, the first user might return to finalize their transaction. In this case, we would recommend implementing the following solution:
Amelia triggers the appointment creation on statuses "Completed", "Processing" and "On Hold". So, when you change the payment status to one of these, an appointment will be created.
To stop Amelia from creating an appointment for "Processing" or "On Hold" statuses, you can simply comment those lines of code in ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php
add_action('woocommerce_order_status_on-hold', [self::class, 'paymentComplete'], 10, 1); add_action('woocommerce_order_status_processing', [self::class, 'paymentComplete'], 10, 1);I hope that helps.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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