1st issue is that invoices are not being sent when booking events.
2nd issue is I don't seem to be able to set up an Admin as an Amelia Employee - I have had this issue before and we were able to fix it using the User Role Editor plugin, but not this time unfortunately.
You must not set employees as admin and employee this will create many conflict of roles and Amelia can stoop working properly. Especially if you set this up with some third party plugin and when issue appears and it will just matter of time we wont be able to help and you will ned to delete them and to create them again.
So you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
As for invoices we have tested them in several environments and there are no issues with them so please make sure that you have enabled them.
To send invoices automatically to your customers, go to Amelia > Settings > Notification Settings and enable the option called Send invoice to customer by default.
By activating this option, an invoice will automatically be sent to the customer upon booking
Please send us 100% coupon so that we can test booking and invoice feature once you check if this is enabled in settings.
Hi. I'm having a couple of issues.
1st issue is that invoices are not being sent when booking events.
2nd issue is I don't seem to be able to set up an Admin as an Amelia Employee - I have had this issue before and we were able to fix it using the User Role Editor plugin, but not this time unfortunately.
Thanks.
Hello there,
Thank you for reaching out to us.
You must not set employees as admin and employee this will create many conflict of roles and Amelia can stoop working properly. Especially if you set this up with some third party plugin and when issue appears and it will just matter of time we wont be able to help and you will ned to delete them and to create them again.
So you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
As for invoices we have tested them in several environments and there are no issues with them so please make sure that you have enabled them.
To send invoices automatically to your customers, go to Amelia > Settings > Notification Settings and enable the option called Send invoice to customer by default.
By activating this option, an invoice will automatically be sent to the customer upon booking
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko
I have fixed the user role issue and the invoice issue, so we can now close this support ticket.
Thanks