We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi. I'm having a couple of issues.
1st issue is that invoices are not being sent when booking events.
2nd issue is I don't seem to be able to set up an Admin as an Amelia Employee - I have had this issue before and we were able to fix it using the User Role Editor plugin, but not this time unfortunately.
Thanks.
Hello there,
Thank you for reaching out to us.
You must not set employees as admin and employee this will create many conflict of roles and Amelia can stoop working properly. Especially if you set this up with some third party plugin and when issue appears and it will just matter of time we wont be able to help and you will ned to delete them and to create them again.
So you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
As for invoices we have tested them in several environments and there are no issues with them so please make sure that you have enabled them.
To send invoices automatically to your customers, go to Amelia > Settings > Notification Settings and enable the option called Send invoice to customer by default.
By activating this option, an invoice will automatically be sent to the customer upon booking
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko
I have fixed the user role issue and the invoice issue, so we can now close this support ticket.
Thanks
Hello again,
We are delighted to hear this and we will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables