We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3806856
Amelia how to ...
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Comments

  • Pedro Matias started the conversation

    Hi, 

    Amelia looks good and has lot's of handy features but...

    First a suggestion:
    I noticed Amelia does not integrate well with Avada theme. This doubles the effort on some simple things such as having to manualy duplicate colors... 

    Questions:

    1) Can I edit or create a new form from scratch? Like at least delete fields from a pre-built form?

    2) I found costumize fields handy, but if I want to fetch values from an API to display them in a dropdown selection menu (e.g. a list of countrys, so I can ask the costumer to choose his country). Is there a way of doing this?

    3) Is there a way of using conditional logic? So a second question can be made according to a previous answer?

    Thank you,

  •  1,712
    Marko replied

    Hello there,

    Thank you for reaching out to us.

    When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

    Our policy is to have one issue or question per ticket because of the reasons that are described already.

    Thank you for understanding. 

    1) Can I edit or create a new form from scratch? Like at least delete fields from a pre-built form? - No, you can not create a new form from scratch but in customize section you hide many fields and change many labels. Also in services edit service if you turn off recurring appointment  option or bring anyone with you those steps and popup will not appear ona booking form

    2) I found costumize fields handy, but if I want to fetch values from an API to display them in a dropdown selection menu (e.g. a list of countrys, so I can ask the costumer to choose his country). Is there a way of doing this? - This is only available automatically for phone field if you enable in general settings that it detects their country based on IP address or you can create custom field and ask them what is their country. 

    3) Is there a way of using conditional logic? So a second question can be made according to a previous answer? - No this is not possible to achieve in Amelia Im afraid.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. Our policy is to have one issue or question per ticket. 

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic [email protected]

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