Good evening,

We have some paid events online, with two different price options for each event.

Say, for the event E, a customer can purchase either an "individual" ticket or a "company" ticket, the latter being the most expensive one. The purchase limit is set to 1, so a customer can only choose between the two.

One customer wrongly purchased the "individual" ticket and asked us to change his reservation. We did by the backend, after that, a confirmation email has been send (correct) that inlcuded the total amount the customer would have to pay.

We removed the "individual" ticket before adding the "company" ticket, however the amount in the email had the two summed up. 

Basically, let's say the "individual" ticket costs 100€ and the "company" one 150€. The email asked him to pay 250€, we expect our customer to get the amount of the option that are actually booked for them, in that case, 150€.

Is there anything we can do about this? We make use of %payment_due_amount% variable in the notification emails.

Thank you

Yes, this is correctly reproduced