We have some paid events online, with two different price options for each event.
Say, for the event E, a customer can purchase either an "individual" ticket or a "company" ticket, the latter being the most expensive one. The purchase limit is set to 1, so a customer can only choose between the two.
One customer wrongly purchased the "individual" ticket and asked us to change his reservation. We did by the backend, after that, a confirmation email has been send (correct) that inlcuded the total amount the customer would have to pay.
We removed the "individual" ticket before adding the "company" ticket, however the amount in the email had the two summed up.
Basically, let's say the "individual" ticket costs 100€ and the "company" one 150€. The email asked him to pay 250€, we expect our customer to get the amount of the option that are actually booked for them, in that case, 150€.
Is there anything we can do about this? We make use of %payment_due_amount% variable in the notification emails.
Thanks for reaching out to us. I've tried to reproduce what you've said, just wanted to confirm is this what you are referring to. There is an event with two pricing categories where one ticket is 100 USD and the second one is 150 USD.
Basically, customers purchase one ticket (for example Company), he gets an email with the correct price
However, you go to change the ticket manually in even settings
Good evening,
We have some paid events online, with two different price options for each event.
Say, for the event E, a customer can purchase either an "individual" ticket or a "company" ticket, the latter being the most expensive one. The purchase limit is set to 1, so a customer can only choose between the two.
One customer wrongly purchased the "individual" ticket and asked us to change his reservation. We did by the backend, after that, a confirmation email has been send (correct) that inlcuded the total amount the customer would have to pay.
We removed the "individual" ticket before adding the "company" ticket, however the amount in the email had the two summed up.
Basically, let's say the "individual" ticket costs 100€ and the "company" one 150€. The email asked him to pay 250€, we expect our customer to get the amount of the option that are actually booked for them, in that case, 150€.
Is there anything we can do about this? We make use of %payment_due_amount% variable in the notification emails.
Thank you
Hi Stefano,
Thanks for reaching out to us. I've tried to reproduce what you've said, just wanted to confirm is this what you are referring to. There is an event with two pricing categories where one ticket is 100 USD and the second one is 150 USD.
Basically, customers purchase one ticket (for example Company), he gets an email with the correct price
However, you go to change the ticket manually in even settings
And it the email, the pricing is summed up
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables