We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
2 people want to cancel their appointments. They booked through a package. They are within the cancellation period so I don't want to refund the appointments to their package but I want to free up the spaces - is this possible?
Would it be possible to get an answer on this today? It's directly impacting the business right now
HI Shauna,
Unfortunatelly, deleting the appointments directly from the booked package will always free up the space, but the customer would also get +1 appointment to his account. So, in other words, there is no option to cancel the appointment without a refund, unfortunately.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
Thank you for your response. I’d like to highlight that this issue is quite significant, as it is causing my client’s business to lose revenue by preventing the sale of those two slots. Is there a plan to address this or resolve it in the future?
Hi Shauna,
Honestly, this hasn’t been addressed so far because the packages are designed to work in a way where the appointment is always refunded to the customer if canceled. I will forward your request to our developers, but as you may already know, you can also suggest this as a feature on our feature suggestion page.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables