We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good day,
Since getting wordpress amelia, i am unable to complete a booking from the back end. When i click save, the screen seems to stay unaffected and the booking does not show on the calendar at all.
Hi Kendell,
Thank you for reaching out! Here are a few steps to help resolve the issue you’re experiencing:
1. Check Email Addresses:
Please verify if the same email is being used for the Admin and Employee/Customer accounts. If so, this could lead to permission conflicts, which might be causing the issue. Try updating one of the email addresses to a unique one and attempt the booking again.
2. Reinstall the Plugin:
If the issue persists, please try reinstalling the Amelia plugin. This ensures that there are no corrupted files causing the problem.
3. Provide Admin Credentials:
If neither of the above solutions resolves the issue, please provide us with admin credentials so we can investigate further. Make sure to send the credentials securely.
Let us know how it goes or if you need further assistance!
Kind Regards,
Uros Jovanovic
[email protected]
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