Hello there,

Thank you for reaching out to us.

Not sure what do you meant by all cancel notifications? There is only event canceled by admin or by the attendee. 

Is this real customer you are just testing? We ask because this could be some conflict of that you have created if you are getting same notification twice.

We wish you all the best and hope you have a wonderful day ahead. 

Hello there,

Thank you for reaching out to us.

This is not possible I'm afraid and there are no such issues in Amelia. Is this happening for real customer or when you testing? If this is happening when you are testing this could some conflict of roles. and also if you add additional mail address in settings notifications then you should know that that address get bot notifications for employees and for customers. This is how additional address option works. 

Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.

If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.

You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.

After that Amelia should work properly again. Please do that and let us know how it goes. 

Looking forward to your reply. 

Hello again,

We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.