We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3804252
custom fiels
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Comments

  • Rivka van Egmond started the conversation
    January 20, 2025 at 10:36am

    Hi,

    I've made a custom field where my clients can (optional) leave a message. I want this message to show in my google calender if they entered any remarks here. Is this possible?  

    Ow and is there like an App for Amelia so that I don't have to enter my wordpress website Amelia plugin to see all the booking info? Because now I have to go to the back end of my website to see all the necessary info I need for an appointment. 

    Kind regards,

    Rivka


  •  1,696
    Uroš replied
    January 20, 2025 at 12:44pm

    Hello Rivka,

    Thank you for reaching out!

    1. Custom Field Message in Google Calendar: To display the message from your custom field in Google Calendar, you'll need to follow these steps:

      • Go to the Amelia > Custom Fields page and find the ID of the custom field you created (it will be next to the label).
      • Then, go to Amelia > Settings > Integrations > Google Calendar.
      • In the Event and Description field, use the placeholder %custom_field_x% where x is the ID of the custom field. This will ensure that the custom field message shows in the event description in Google Calendar.

    2. Amelia App for Mobile: Currently, there is no standalone app for Amelia. However, you can manage your bookings through the WordPress admin on your mobile device. If you find it cumbersome to access the backend, you can also consider using a mobile-friendly theme or optimizing your WordPress admin for easier access from your phone.

    Let me know if you need further assistance!

    Kind Regards, 

    Uros Jovanovic
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

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  • Rivka van Egmond replied
    January 21, 2025 at 7:58am

    Thanks so much! 

  • Rivka van Egmond replied
    January 21, 2025 at 8:19am

    how do I use a mobile friendly theme without changing the while of my website? is that something I can set for just the wordpress? I've tried the wordpress app but the plugins won't load. 

  •  1,696
    Uroš replied
    January 21, 2025 at 10:22am

    Hello Rivka,

    Thank you for your message!

    WordPress is inherently responsive, meaning most themes adjust automatically to fit various screen sizes, including mobile devices. If you're looking to ensure your website looks great on mobile without changing your entire theme, you can:

    1. Check Your Current Theme: Ensure it’s mobile-friendly by testing it on different devices or using a tool like Google's Mobile-Friendly Test.
    2. Customize Your Theme: You can use the WordPress Customizer to tweak settings and preview changes for mobile.
    3. Use Plugins for Enhancements: Plugins like WP Mobile Menu can improve the mobile experience without altering the whole theme.

    Regarding the WordPress app, some plugins might not display or work due to compatibility restrictions with the app itself. To manage plugins effectively, it's better to access your WordPress admin dashboard via a mobile browser.

    Let me know if you need further guidance! 😊

    Kind Regards, 

    Uros Jovanovic
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables