We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Is there anyway I can get an update on when a customer's package expires. Currently I need to keep track of it manually. If there's someway I can see a column or a report like - number of days left to expiry it would help. A lot of packages lapse and I don't even get to know until i see the book button is deactivated.
Hi Sruthi,
Thanks for reaching out to us. Once configured in package settings, the expiration date is visible in the "manage package" section. All booked packages are visible there with the information and also the expiration date.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
THis is exactly what I do but not sure why I can't see the expiry date. So how I set the package validity is based on number of days like 60 days or 90 days. I tried several times but my view seems different from yours.
Hi Sruthi,
Are you on the latest version of Amelia? Strange because the string must be shown if the package has the expiration date.
The expiration date must be configured here
And it will be shown under each customer booking
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
The plugin keeps updating automatically. The new version was due for updation in a few hours. I just did the update and the expiry date is now visible. Thank you.
You are welcome, Sruthi.
Great to hear that it's working now.
Looking forward to hearing from you regarding other questions or issues.
Have a nice day.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables