Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Could you reach out to your hosting provider and ask them to check the server configuration, specifically the client_max_body_size or LimitRequestBody values? These settings are configured on the server, and we don't have access to this information, so we can't make these changes.
I am not able to alter the Step-by-step booking form. Every change results in a 403 error: see attachment. Is there a bug in the software?
Attached files: Error publish Amelia form.jpg
Hello Remko,
Thank you for reaching out to us.
Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Remko,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello Remko,
Can you please update the permissions of this user to admin so I can perform checks and provide you with an update on this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi Uros,
Sorry, I had White Label CMS activated.
You should be able to access the full website now.
Regards, Remko
Hello Remko,
Thanks for your patience.
Could you reach out to your hosting provider and ask them to check the server configuration, specifically the client_max_body_size or LimitRequestBody values? These settings are configured on the server, and we don't have access to this information, so we can't make these changes.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
I checked everything with my hosting provider.
I added a line of code to .htaccess:
The max-sizes were already maxed out: see both attachments. 6144M should be more than enough for a single post.
Then I also modified the value for MaxInputVars from 5000 to 10000, but to no avail:
Is there anything else that could be the cause of this 403 error?
Attached files: postMaxSize.jpg
uploadMaxFilesize.jpg
Hello Remko,
I will let you know as soon as possible.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
The issue has resolved itself and does not occur anymore on my website. Don't know what was the cause for this.
Hello Remko,
Thank you for the update on this.
Glad to hear that the issue has been resolved.
I will have this ticket closed now.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables