We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am raising this ticket again as I did not get any response.
I had earlier added 2 employees and they are showing up well on the front-end after that I added 3rd employee and assigned services and location to that but still it is not showing up in the front-end UI, I can see the employee in the amelia backend as well as database but not in the front-end. Also Doing any changes for eg deleting employee, adding new employee, adding a new location does not get reflected on the Frontend... Please Help !!
Hello, thanks for reaching out to us.
Please, make sure to have this employee shown as available (not hidden)
Also, make sure that the option "Load Entities on page load" is disabled in Activation settings. If it doesn't work, please provide the WP admin credentials for further troubleshooting.
Kind Regards,
Stefan Petrov
[email protected]
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