Hello,

Thank you for your detailed explanation, and I understand the workflow you're aiming for. Let me walk you through each point:

Since there is no option for automatic refunds to be processed in Amelia, when a class is canceled, you would need to manually process the refund through Amelia finances page. Unfortunately, Amelia doesn't send an email notification for refunds specifically, so you’ll have to send this manually to the customer after processing the refund.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Kaylee,

Feel free to use my email when creating an admin user:

[email protected]

Looking forward to your reply.

Hello Kaylee,

The issue is with the "WP Mail" mail service in combination with Amelia's invoices, we will have this resolved as soon as possible.

Please check if you can see the booking form on page when you are not logged in WordPress or when you are looking form the incognito mode?

If this is the case then this can be 1 of 3 issues but most likely is the issue with some page optimizer. 

1. The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side. 

The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.

2. You have some page optimizers so turned them off and purge the cache and see if you can see the booking form then

3. The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable the minify js files option.

For example, if you have WP Rocket, and you have enabled these JS optimizations, which have a negative effect on our New Step Form, which is based on Vue 3 Framework, the booking form won't show.

The old Form is based on Vue Framework 2, but the New Form is based on Vue Framework 3;

Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.

Also, the issue could be with the Page Optimize plugin. You have these settings 

and they should be added to this first input amelia_booking_script_index like this

and then everything will work with the new form.

Hope this helps.