Okay
  Public Ticket #3802245
mismanagement
Open

Comments

  • Maria started the conversation

    Good afternoon,

    I have the feeling that I have entered a loop without a solution since December 29th, when I started two threads, one that still exists #2328 and another that has been DELETED #3791889 . I have had the same problem since then. It does not synchronize the calendars in the workers' ics with the amelia plugin. I have sent you many screenshots, I have sent you research that I have done on why it does not recognize it and I have not received feedback on my messages. Two days ago you asked me for the private keys of my website and my apple id and I have not received a response. I have found that the message has been deleted and I still have no solution. Now you ask me at the end of the afternoon for the passwords again and I imagine that I will not receive an answer for several days and I think that this is not the way.

    Now you have DELETED this new ticket. What does this customer service mean? I do not understand.
    I have screenshots of all the threads and emails in the mail.

  •  784
    Stefan replied

    Hi Maria,

    I’m not sure how you’re seeing that the tickets are deleted, but nothing has been changed on our side. We can still see your tickets, and I’ve just replied to your recent one.

    Please bear in mind that we receive hundreds of tickets daily that require assistance, and we address them in the order they are received. We are doing our best to provide the best possible support.

    Thank you for your understanding and patience.

    Kind Regards, 

    Stefan Petrov
    [email protected]

    Rate my support

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