As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi,
I think I am not the first one to report this.
we have WP users that are already customers and we cannot make employees out of them. Error message: email adress already in use.
Assigning roles by a role editor does not solve the issue.
Hello Jan,
Thank you for reaching out. This issue occurs because in WordPress, email addresses must be unique for each user, and since your existing customers are already registered as WordPress users, their email addresses can't be used again when assigning them as employees in Amelia.
Unfortunately, this is a limitation of the system as it works with the WordPress user structure. The only way around this would be to either update the email address for the user or create a new user profile for the employee with a unique email.
I understand this might not be ideal, but this is how it functions at the moment.
Let me know if you need further assistance!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
I disagree. It is okay to have one Wordpress user per email address. But this Wordpress user can have several roles- I think, what is missing in the UI is the possibility to select an existing WP user to make them an employee.
Hello Jan Klaas,
Thank you for your input!
Currently, Amelia does not offer the option to select an existing WordPress user to assign them as an employee, as this could create conflicts between user roles and permissions. Each employee in Amelia is created separately to ensure their role and access are managed independently within the plugin.
If you have further feedback or suggestions, feel free to share them—we appreciate your thoughts!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables