We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
We have some clients who made their first reservation via backoffice, without adding their email.
Now, these clients make their reservation via frontoffice, and even though they enter their emails, it seems that their file does not make that update and their email is not saved.
Is it possible to fix this error?
Thanks!
Hi Dani,
Thanks for reaching out to us. It's not a bug, you can choose if the email or phone fields are mandatory or not. If not mandatory, the customers can book without entering their email address. All other information will be visible, except the email. You can enable the email to be mandatory in General settings and also in the Customize settings. You would need to click on the Step by Step v2 Booking form / Date and Time step / Options and enable the email there, as well.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan!
Yes, we have all the required email and phone numbers. But for some orders we have not received the email.
Hi Dani,
Thanks for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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These clients who do not have an email, went BEFORE it was mandatory.
The thing is that they have now made a new reservation, adding their email, but it does not appear updated
:(
Thanksss!
Hi Dani,
I see, they already booked an appointment, but Amelia already registered them as Amelia Customer. However, when they book another appointment, Amelia registers them as a different customer, unfortunately (because the credentials are not the same). The only workaround would be to go and add the email manually to each customer in the Amelia Customer section, unfortunately.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok Stefan! We will take this into account and manually update the reservations.
Hi Dani,
No problem. Please, let us know if you have any other questions on a new ticket and we will kindly provide assistance.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables