Hi Dani,

Thanks for reaching out to us. It's not a bug, you can choose if the email or phone fields are mandatory or not. If not mandatory, the customers can book without entering their email address. All other information will be visible, except the email. You can enable the email to be mandatory in General settings and also in the Customize settings. You would need to click on the Step by Step v2 Booking form / Date and Time step / Options and enable the email there, as well.

I hope it helps. 

Hi Dani,

Thanks for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Dani,

I see, they already booked an appointment, but Amelia already registered them as Amelia Customer. However, when they book another appointment, Amelia registers them as a different customer, unfortunately (because the credentials are not the same). The only workaround would be to go and add the email manually to each customer in the Amelia Customer section, unfortunately. 

Hi Dani,

No problem. Please, let us know if you have any other questions on a new ticket and we will kindly provide assistance.