All of my students are getting very annoyed as they are receiving two emails instead of one. Can you please look into this problem and feedback as soon as possible. Thank you, Peter
Thank you for reaching out. I understand that your students are receiving duplicate emails, which must be frustrating. To investigate this further, could you please share the screenshots of the issue you're experiencing? This will help in diagnosing the cause and providing the best solution.
Please look at screenshots.you can see where it says 2 next to the email. All of my students and myself on test Emails are receiving duplicate emails for everything. This is pissing off my students. Please fix. Thank you
Thank you for your message, and I apologize for the inconvenience caused to you and your students.
Since you've configured an SMTP through a third-party plugin, this could be the reason for the duplicate emails. The third-party plugin might be sending out additional emails, which results in the duplicate notifications.
To resolve this issue, I recommend reviewing the configuration of the SMTP plugin and ensuring that it’s properly set up. You may also want to temporarily disable the SMTP plugin to check if the issue persists, as this will help pinpoint if it's the source of the problem.
If you need help troubleshooting this, feel free to share more details, and I’ll be happy to assist further.
Could you please test it out now and let me know if it works or not? If you encounter any issues, feel free to share the details, and I’ll be happy to assist further.
We have done further tests and contacted the students, and 25% of the students are still receiving double emails, and the other 75% are not receiving emails at all now.
All of my students are getting very annoyed as they are receiving two emails instead of one. Can you please look into this problem and feedback as soon as possible. Thank you, Peter
Hello Peter,
Thank you for reaching out. I understand that your students are receiving duplicate emails, which must be frustrating. To investigate this further, could you please share the screenshots of the issue you're experiencing? This will help in diagnosing the cause and providing the best solution.
Looking forward to hearing from you.
Kind Regards,
Uros Jovanovic
[email protected]
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Please look at screenshots.you can see where it says 2 next to the email. All of my students and myself on test Emails are receiving duplicate emails for everything. This is pissing off my students. Please fix. Thank you
Attached files: Screenshot 2025-01-15 at 10.05.11 am.png
Screenshot 2025-01-15 at 10.04.42 am.png
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Peter,
Thank you for the update on this.
I will let you know as soon as possible.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
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Thanks we appreciate your help
Peter
Hello there any updates?
thanks
Kind Regards,
Uros Jovanovic
[email protected]
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Ok as Of the time of this Ticket
WE are STILL getting double emails out
IT is sending double notifications!
please see:
https://take.ms/eBYJ1
We have done further tests and contacted the students, and 25% of the students are still receiving double emails, and the other 75% are not receiving emails at all now.