We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3800108
multiple services automatic same date and following time
Closed

Comments

  • dennis Ortgiess started the conversation
    January 13, 2025 at 8:35pm

    Hello,

    I’m experiencing an issue with the Amelia booking widget on my website. The first service can be selected, and the date and time fields for it work as expected. However, when trying to book an additional service, I’m required to select the date and time again for the extra booking.

    I was expecting that the date and time selected for the first service would automatically apply to all additional services, but this doesn’t seem to be happening.

    Here are the details of what’s happening:

    1. The first service and its date/time fields load and work fine.
    2. When I add a second service, it asks me to select the date and time again, instead of using the same date and time as the first service.
    3. I’ve verified that all services are available and configured correctly.

    Could you please provide guidance on how to resolve this or let me know if there’s a setting that ensures the same date and time are applied across all booked services?

    Thank you for your support!

    Best regards,

    dennis 

  •  1,696
    Uroš replied
    January 15, 2025 at 12:10pm

    Hello Dennis,

    Thank you for reaching out!

    Regarding your issue with selecting the date and time for additional services in Amelia: This is the default behavior when using the Cart feature. When multiple services are booked, each service will require its own date and time selection. This was designed this way to provide flexibility in case the customer wants to book services at different times.

    Unfortunately, there is no built-in functionality in Amelia that automatically applies the same date and time to all services in the cart. Each service is treated independently when it comes to selecting the booking time.

    Let me know if you need further assistance or clarification!

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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