We have recenlty purchased your Events booking system and have added numerous events. We have integrated and synced Google Calendar as per your instructions. All have the same "Organiser & Staff" but only some days are displaying on our Google calendar while the rest are displaying on the website.
Could you please provide a screenshot or a screen recording of the issue you're experiencing? This will help us better understand what might be causing the discrepancy between your website and Google Calendar.
you can see on Image.png there is nothing on Thursday in Google Cal but the Events are on the website as shown in screenshot...png Tuesday 8.45 is often duplicated or completely missing Friday 8.15 isn't shown at all but 9.15 is duplicated Saturday starts fine but then Otford class goes missing. Despite half term being booked, the classes are still available for booking
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Thank you for your message, and I’m sorry to hear about the challenges you’re facing.
Regarding the Google Calendar issue, could you please test it again? If the problem persists, let us know, and we’ll investigate further to resolve it for you.
As for the email notifications, the behavior you’ve described is expected. Customers will receive updates for events they are booked into whenever other participants make bookings in the same session. Currently, there isn’t an option to disable these specific notifications while retaining others.
We understand this might not align with your expectations, and we sincerely apologize for any inconvenience caused. If this approach doesn’t suit your business needs, I’d be happy to guide you through further options, including discussing a refund if necessary.
Thank you for your patience, and I’ll do my best to support you in resolving this as quickly as possible.
I've checked my calendar several times since your ,message earlier today and there is NO difference.
Some sessions are still missing and others are duplicated.
Also the fact that my customers get an email everytime another customer books on and there's no way to stop it isn't at all good. A lady who booked first on my Tuesday class then received eight further message informing her each time I received another booking. My customers don't want this - the busier I am the more messages they get.
I appreciate your help but I would like a full refund as this system hasn't functioned properly since the day of purchase.
Would you please advise me of what you need to issue the refund.
We have recenlty purchased your Events booking system and have added numerous events. We have integrated and synced Google Calendar as per your instructions. All have the same "Organiser & Staff" but only some days are displaying on our Google calendar while the rest are displaying on the website.
Please advise on this fault and its remedy
Hello Nick,
Thank you for reaching out.
Could you please provide a screenshot or a screen recording of the issue you're experiencing? This will help us better understand what might be causing the discrepancy between your website and Google Calendar.
Looking forward to your response!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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you can see on Image.png there is nothing on Thursday in Google Cal but the Events are on the website as shown in screenshot...png
Tuesday 8.45 is often duplicated or completely missing
Friday 8.15 isn't shown at all but 9.15 is duplicated
Saturday starts fine but then Otford class goes missing.
Despite half term being booked, the classes are still available for booking
Attached files: image.png
Screenshot 2025-01-14 at 16.17.43.png
Hello Nick,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Nick,
Thank you for the update on this.
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Nick,
Thank you for the update on this.
I will take a look into this and let you know as soon as possible.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Nick,
Thank you for your message, and I’m sorry to hear about the challenges you’re facing.
Regarding the Google Calendar issue, could you please test it again? If the problem persists, let us know, and we’ll investigate further to resolve it for you.
As for the email notifications, the behavior you’ve described is expected. Customers will receive updates for events they are booked into whenever other participants make bookings in the same session. Currently, there isn’t an option to disable these specific notifications while retaining others.
We understand this might not align with your expectations, and we sincerely apologize for any inconvenience caused. If this approach doesn’t suit your business needs, I’d be happy to guide you through further options, including discussing a refund if necessary.
Thank you for your patience, and I’ll do my best to support you in resolving this as quickly as possible.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
I've checked my calendar several times since your ,message earlier today and there is NO difference.
Some sessions are still missing and others are duplicated.
Also the fact that my customers get an email everytime another customer books on and there's no way to stop it isn't at all good. A lady who booked first on my Tuesday class then received eight further message informing her each time I received another booking. My customers don't want this - the busier I am the more messages they get.
I appreciate your help but I would like a full refund as this system hasn't functioned properly since the day of purchase.
Would you please advise me of what you need to issue the refund.
Thanks,
Nick
Hello Nick,
Thank you for the update on this.
Really sorry to hear that you are moving away from the Amelia plugin.
I have approved your refund request and you will receive your money back in the next couple of days.
If you wish to come back to Amelia, we will provide you with a 20% discount coupon for a license purchase.
I wish you all the best in your future endeavors.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables