Hi Nikolaj,

Thanks for reaching out to us and apologies for the delayed answer. Let me explain how this should work. I would first start from the timezone configuration. Instead of UTC, it should be configured to the nearest city in your timezone.

This can cause discrepancies in the timeslots shown on the booking form. 

To configure the possibility of booking 12 slots per hour ( booking of the same timeslot multiple times), you would first need to configure the maximum capacity to more than 1 (for example 12), and you also need to enable the option "Allow booking below minimum capacity" in Appointment settings. 
This will allow your customers to book the same timeslot multiple time until the maximum capacity is reached.

Please, let me know if this is what you are looking for or if i can help you with anything else. 

Hi Nikolaj,

Yes, this option is already integrated in Amelia. In service settings, once you configure the maximum capacity to more than 1, you will see these options

"Bringing anyone with you" will ask the customers if they want to bring anyone with them during booking. 

Hi Nikolaj,

You are welcome. Please, keep me posted. 

Hi Nikolaj,

Thanks for the access and apologies for the delayed answer. I was looking for the root cause, but the initial configuration is correct, only to find out that your timezone configuration is not properly configured. Instead of UTC it should be configured to the nearest city in your timezone 

This would explain the difference in timeslots you can see on the booking form. Please, double check and let me know if it works. 

Hi Nikolaj,

If we review the configuration, as long as multiple employees are assigned or the setting allowing booking of the same timeslot is enabled, the timeslot shouldn't disappear. However, if only one employee is assigned to a specific service, the timeslot will disappear after a booking is made, as there are no other employees available for that timeslot. Similarly, if the maximum capacity is set to 1, the timeslot will also disappear.

Hi Nikolaj,

Yes, but the service maximum capacity is 10 with the option "allow booking bellow minimum capacity"  enabled 

In any other scenario, the same timeslot would disappear once it’s booked. However, if multiple employees are assigned or the setup matches the configuration described above, the same timeslot will remain available for booking.

Of course,

Keep me posted. 

Hi Nikolaj,

Here is how it works. On the booking form, I've booked an appointment for February 20 at 12PM for 2 hours. 

As you can see, this is booked from the front end (the green color)

If i go to the booking form and try to book the same appointment one more time, the same timeslot and duration are available 

Even if you select 1h as duration, there is still the timeslot available 

If I book it one more, you will see that Amelia now register multiple customers for the same appointment 

Hi Nikolaj,

I've tested one more time. If I select the 2h duration, I do see this timeslot (13:00 - 15:00)

If booked, the appointment is registered, and if i go back and select 1h duration, it is still available 

Hi Nikolaj,

But are those appointments booked from the front end (by customers) or you've booked the appointments manually? Because the 16 Feb was three days ago, i assume you've booked the appointment manually.

Hi Nikolaj,

I've tested it a few more times, but I couldn't reproduce the issue. I'll continue investigating and update you on Monday.

Sorry for the delay and the extended troubleshooting. I appreciate your patience.

Hi Nikolaj,

I’ve been testing this for a couple of days, thinking that something might change as time passes (though I’m not sure how). However, I’m still seeing the same results. When I book a random timeslot for 1 hour (with or without the coupon code), I’m getting the same outcome.

I can still see the same timeslot for other durations (for example 2h), therefore i can book the same timeslot, as per the configuration.