We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I did some search&replace processes with strings that also occurs in names of Amelia services.
Afterwards I noticed that the Amelia shortcodes produces an allmost empty frame (> screenshot 1) The IDs were correct and entering the shortcode anew did not help.
A WP-backup ended up in some problem in Amelia and deletion of the plugin.
I downloaded the current version from within my login in wpamelia.com and stalled it.
Now I find other issues:
Installed 8.0.1 -> issue with empty forms as above. PRO Features still missing.
Now I have 8.0.2 installed as it at least seems to work on frontend.
Plus: in login area on wpamlia.com I am prompted to upgrade from Lite Version :-/ (screenshot 3)
What is happening here?
Attached files: Screenshot_1.png
Screenshot_2.png
Screenshot_3.png
Hello again,
This looks like a cache issue either in site or on the server. This could like a slightly more difficult case of residual cache and it is not enough to clean it only through the plugin, but it is necessary to contact the hosting provider to purge the entire cache from the server.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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