Hi, I am having an issue with syncing order status between WooCommerce and Amelia.

I am now testing a usecase where a user goes through the Amelia flow to set an appointment, then gets redirected to WooCommerce checkout to pay. The user clicks 'Pay with Autopay' (my payment gateway provider). At that moment in WooCommerce, the order is set as Pending Payment. But in Amelia, the same order is marked as paid and approved, and is showing up in the calendar, falsely saying that the order has been paid for.

I have tried to customize my Amelia Rules sync to the following effect.

My expectation is this: an appointment is not approved until payment is completed. It does not appear in the calendar until payment is completed. It remains in some kind of PENDING status until payment is completed. An order only becomes APPROVED / COMPLETED and scheduled in calendar after a payment is fully completed.

Best regards,

Adam Borowski

In fact, I have removed all rules in Amelia which set the order status to completed, and the orders still get scheduled on my calendar, even though they have not received payment via WooCommerce. Amelia says they are paid up. This is incorrect and a serious problem. Please advise. According to my new rule set, appointments should NEVER be approved, no matter the payment status. I created this rule set just for testing. But it doesn't seem to have any effect at all.

Hey, I figured it out. My problem was that I did not set the Default Order Status in Amelia as PENDING. It was set to the default APPROVED. I changed that and now I've got the control I wanted. Thanks for your time and please close this ticket.