We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3799237
Pricing Currency seems incorrect
Closed

Comments

  • Adam Borowski started the conversation
    January 12, 2025 at 3:14pm

    Hi, I have just purchased Amelia Standard in the Annual Plan. I paid PLN 334 + tax for the first year.

    In my TMS plugin panel, I can see that I'm paid up for a year, but that my next purchase is EUR 430.92 for some reason. I am in Poland, and I have checked out in Polish currency PLN. I would expect my next payment to be in accordance with the offer on your website minus the temporary deal, so PLN 419 + tax. 

    Instead I see a similar number but in EUR which is more than 4x the price. Please confirm this is correct because the price point in PLN is good for me, but the same price point in EUR is not affordable for my business and I will have to use a different plugin.
    Best regards,

    Adam Borowski



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  •  1,696
    Uroš replied
    January 14, 2025 at 11:22am

    Hello Adam,

    Thank you for reaching out to us.

    I have checked your transaction details, and I can confirm that your next payment will be PLN 516.35, which includes tax. It appears there may have been a display issue in your panel, showing the incorrect currency (EUR) instead of PLN. Please rest assured that your renewal will be charged in PLN based on your current location and the plan you’ve purchased.

    If you decide not to renew the license next year, you can cancel it at any time before the renewal date to avoid being charged. However, if you choose to keep it and encounter any unexpected charges or currency changes, you can contact us, and we’ll be happy to assist.

    Let me know if there’s anything else I can help with!

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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