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Hi, I have just purchased Amelia Standard in the Annual Plan. I paid PLN 334 + tax for the first year.
In my TMS plugin panel, I can see that I'm paid up for a year, but that my next purchase is EUR 430.92 for some reason. I am in Poland, and I have checked out in Polish currency PLN. I would expect my next payment to be in accordance with the offer on your website minus the temporary deal, so PLN 419 + tax.
Instead I see a similar number but in EUR which is more than 4x the price. Please confirm this is correct because the price point in PLN is good for me, but the same price point in EUR is not affordable for my business and I will have to use a different plugin.
Best regards,
Adam Borowski
Hello Adam,
Thank you for reaching out to us.
I have checked your transaction details, and I can confirm that your next payment will be PLN 516.35, which includes tax. It appears there may have been a display issue in your panel, showing the incorrect currency (EUR) instead of PLN. Please rest assured that your renewal will be charged in PLN based on your current location and the plan you’ve purchased.
If you decide not to renew the license next year, you can cancel it at any time before the renewal date to avoid being charged. However, if you choose to keep it and encounter any unexpected charges or currency changes, you can contact us, and we’ll be happy to assist.
Let me know if there’s anything else I can help with!
Kind Regards,
Uros Jovanovic
[email protected]
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