I am experiencing a synchronization issue between Amelia and Google Calendar when using WooCommerce as the payment gateway. Although the appointment bookings update to "Completed" status in WooCommerce (as advised by your plugin settings), they do not sync to Google Calendar unless WooCommerce is bypassed.
This issue seems specific to scenarios where payments are processed through WooCommerce, affecting the timely updating and synchronization of appointments to Google Calendar.
Could you please assist in resolving this synchronization issue? Is there a setting or an update I might be missing that could ensure seamless integration between Amelia, WooCommerce, and Google Calendar?
This could be an issue that you did not set same rules in WooCommerce and in Amelia and if appointments are not set to completed that they are paid then this could be an issue.
Amelia creates and updates appointments completed through WooCommerce based on the rules configured in Amelia Settings/Payments/WooCommerce. There are rules for Appointments, Packages, and Events, so you have to make sure to create a rule for each if you're using them all.
So, you need to check what the initial status in WooCommerce is, and create a rule in Amelia that will be used for "Order Creation". If there are multiple possibilities - create multiple rules. The same goes for order updates - if there are multiple order update options, create multiple rules in Amelia.
We cannot provide you with an exact set of rules you need to create since WooCommerce has over 600 official extensions available and they affect the plugin in multiple ways. One of those ways is exactly the process of creating the orders.
Depending on the payment method you're using in WooCommerce, there could be a need for the following "Order Creation" rules:
And so on. So, you need to first take a look at your orders, and see what the initial statuses have been in the past in order to create "Order Creation" rules. Then, you need to take every order update status into consideration and create "Order Update" rules.
Dear Amelia Support Team,
I am experiencing a synchronization issue between Amelia and Google Calendar when using WooCommerce as the payment gateway. Although the appointment bookings update to "Completed" status in WooCommerce (as advised by your plugin settings), they do not sync to Google Calendar unless WooCommerce is bypassed.
This issue seems specific to scenarios where payments are processed through WooCommerce, affecting the timely updating and synchronization of appointments to Google Calendar.
Could you please assist in resolving this synchronization issue? Is there a setting or an update I might be missing that could ensure seamless integration between Amelia, WooCommerce, and Google Calendar?
Thank you for your help.
Inon cohen raz
Elico's developer
Hello there,
Thank you for reaching out to us.
This could be an issue that you did not set same rules in WooCommerce and in Amelia and if appointments are not set to completed that they are paid then this could be an issue.
Amelia creates and updates appointments completed through WooCommerce based on the rules configured in Amelia Settings/Payments/WooCommerce. There are rules for Appointments, Packages, and Events, so you have to make sure to create a rule for each if you're using them all.
So, you need to check what the initial status in WooCommerce is, and create a rule in Amelia that will be used for "Order Creation". If there are multiple possibilities - create multiple rules. The same goes for order updates - if there are multiple order update options, create multiple rules in Amelia.
We cannot provide you with an exact set of rules you need to create since WooCommerce has over 600 official extensions available and they affect the plugin in multiple ways. One of those ways is exactly the process of creating the orders.
Depending on the payment method you're using in WooCommerce, there could be a need for the following "Order Creation" rules:
And there could be a need for the following "Order Update" rules:
And so on. So, you need to first take a look at your orders, and see what the initial statuses have been in the past in order to create "Order Creation" rules. Then, you need to take every order update status into consideration and create "Order Update" rules.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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