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  Public Ticket #3798369
Not working amelia after buying
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Comments

  • Brandon Van Thurenhout started the conversation

    Dear, I cant activated the plugin and I start to get frustrated off the fact I buy for somethings that just dont works. Yes I have deleted the lite version and did exactly like the explanation says but I simplke cant fill in, after trying it for the 20x times I dont even get the option no more.... There seems to be a problem with my download file tbh, Im now already losing 2 workdays off this and if this cant be helped with I want a refund as fast as possible.

    Attached files:  aaaaa.png
      ssss.png

  •   Marko replied privately
  • Brandon Van Thurenhout replied

    Dear, 

    Thanks for u answer, since I cant answer the other mails from u guys.

    Why my product didn't wanted to go active was because off the download went through firewall, after I disabled it worked correct. 

    I was planning to change the revieuw today, but your company already moderated it, wich I found really weird.

    I got a mail that my account is flagged to moderate off a revieuw I write where I stated it doesn't work and wanted a refund if not solved, what I think is my fully right as paid customer.

    So if u dont want me as a customer please let know, also im aware Im not the only one with a lot off problems and bugs in the system. 

    For example if I make a services with more employes,  the system Automatic give it to the first who was put in. Also the selection option random circle etc doesn't fix this. So for example Seller 2 makes appointment through his panel it comes through in the system under Seller1 cause he is first in List?

    Also a glitch if u put same name services altho the ID is different,  or that u change it not there/shows up. I thought it didn't worked then reinstall fully make everything again and suddenly the same works. 

    I will make document off this or write a topic with things/idea's to improve ur services.


    Kind regards,
    A CUSTOMER 
    Van Thurenhout Brandon 

  •  1,624
    Marko replied

    Hello again,

    We are afraid there may have been some misunderstanding regarding your message. Our organization is composed of multiple teams across various departments, including development, QA, marketing, and others. You have contacted our support teamhere, and we are dedicated to assisting with technical issues related to Amelia.

    From your email, it appears that we have already resolved the initial issue you reported. As far as we can ascertain, the installation of Amelia is now functioning correctly, and everything seems to be working as expected.

    Regarding other topics or concerns, we must kindly inform you that we are unsure of the details, as it seems these may have been handled by another team, perhaps from marketing or another department.

    Here within the support channel, we have done our utmost to assist you, and it seems that everything is now in order. However, should you encounter any further issues, we would be more than happy to assist. We kindly advise and encourage you to open a separate ticket for each issue related to technical support. This approach allows us to address each concern with precision and efficiency, ensuring the best possible resolution for you.

    Thank you for your understanding, and we remain at your disposal should you need any further assistance.

    Wishing you a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic [email protected]

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