Hi team - I think there's something very wrong with your notification system.  I see public tickets being quickly addressed, but I have a private ticket that is not being responded to for weeks, even though I can reply to it and keep asking for status.  Please look and address this, please, as it is VERY important to my client.  Let me know if you need the ticket number.

Hi Roger,

I can confirm your suspicion. I also have several open tickets but no one is processing them. 
My open tickets ...

Same here.

Is there any discord server to support these kind of tickets?

I have two tickets. One Private and one public. Neither is being replied to.

Im really planning on taking a refund on this plugin, since there's no support, I purchased it yesterday and I have so many questions