We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3798247
"Private" ticket not being addressed
Closed

Comments

  •  5
    Roger Balettie started the conversation

    Hi team - I think there's something very wrong with your notification system.  I see public tickets being quickly addressed, but I have a private ticket that is not being responded to for weeks, even though I can reply to it and keep asking for status.  Please look and address this, please, as it is VERY important to my client.  Let me know if you need the ticket number.

  •  5
    Jens replied

    Hi Roger,

    I can confirm your suspicion. I also have several open tickets but no one is processing them. 
    My open tickets ...

  •  2
    mossman replied

    Same here.

  •  1
    Rodolfo replied

    Is there any discord server to support these kind of tickets?

  • Michael replied

    I have two tickets. One Private and one public. Neither is being replied to.

  •  1
    Rodolfo replied

    Im really planning on taking a refund on this plugin, since there's no support, I purchased it yesterday and I have so many questions