Hello, I have users that have purchased a 6 week class package and booked all their classes. This week I cancelled one of those classes, therefore they now have an extra class to book on their package. Due to the inconvenience of the class cancelled I want to re-book that class for them - but when I go to their package and try to book an appointment using their final appointment slot it won't allow me - the pop up says I am booking on top of pre-existing booking but then just won't do anything. Yesterday it said time error in stead. The client appears to be able to book themselves but I want to do it for them. This is not the first time I've had issues with amelia it's highly frustrating when you pay for a service and simple things do not work. So I would appreciate a prompt response please
I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated. Unfortunatelly, it looks like the credentials are not correct
May i ask you to double-check the credentials and provide them, we also need to sync our timing, because you've said that you have 2-factor auth.
Hello, I have users that have purchased a 6 week class package and booked all their classes. This week I cancelled one of those classes, therefore they now have an extra class to book on their package. Due to the inconvenience of the class cancelled I want to re-book that class for them - but when I go to their package and try to book an appointment using their final appointment slot it won't allow me - the pop up says I am booking on top of pre-existing booking but then just won't do anything. Yesterday it said time error in stead. The client appears to be able to book themselves but I want to do it for them. This is not the first time I've had issues with amelia it's highly frustrating when you pay for a service and simple things do not work. So I would appreciate a prompt response please
Hello,
I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated. Unfortunatelly, it looks like the credentials are not correct
May i ask you to double-check the credentials and provide them, we also need to sync our timing, because you've said that you have 2-factor auth.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
Rate my support
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