We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3798150
Booking package issues
Closed

Comments

  • Siobhan started the conversation

    Hello, I have users that have purchased a 6 week class package and booked all their classes. This week I cancelled one of those classes, therefore they now have an extra class to book on their package. Due to the inconvenience of the class cancelled I want to re-book that class for them - but when I go to their package and try to book an appointment using their final appointment slot it won't allow me - the pop up says I am booking on top of pre-existing booking but then just won't do anything. Yesterday it said time error in stead. The client appears to be able to book themselves but I want to do it for them. This is not the first time I've had issues with amelia it's highly frustrating when you pay for a service and simple things do not work. So I would appreciate a prompt response please

  •   Stefan replied privately
  •   Siobhan replied privately
  •  866
    Stefan replied

    Hello,

    I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated. Unfortunatelly, it looks like the credentials are not correct 

    1137827015.png

     

    May i ask you to double-check the credentials and provide them, we also need to sync our timing, because you've said that you have 2-factor auth. 

    Kind Regards, 

    Stefan Petrov
    [email protected]

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  •   Siobhan replied privately
  •   Stefan replied privately