We have detected that several reservations have been made that are visible in our Google Calendar, but they are not visible in the WordPress backoffice.
In reality, the entire calendar is empty and does not show anything.
We have everything updated to the latest version and we have deactivated/activated plugins to check if it was an incompatibility, but it does not work.
Thanks for reaching out to us. It might be a user roles conflict.
You need to have only one role per user only admin or only manager or only employee.
Every role has different permissions and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail to create a separate user with separate mail for each role and make sure to purge the cache afterward.
It’s not just about the user role—it’s essential that each WordPress user is unique. Even the email address should not be shared between users. For instance, one email address cannot be used for both a WordPress admin user and an employee who doesn’t have a WordPress user account.
Hello!
We have detected that several reservations have been made that are visible in our Google Calendar, but they are not visible in the WordPress backoffice.
In reality, the entire calendar is empty and does not show anything.
We have everything updated to the latest version and we have deactivated/activated plugins to check if it was an incompatibility, but it does not work.
Hello Dani,
Thanks for reaching out to us. It might be a user roles conflict.
You need to have only one role per user only admin or only manager or only employee.
Every role has different permissions and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail to create a separate user with separate mail for each role and make sure to purge the cache afterward.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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OK, that was it... It worked with another user.
The strange thing is that this account that fails only has the admin profile, like the other one... That is, they are the same.
How can I detect if it is sharing another role?
Hi Dani,
It’s not just about the user role—it’s essential that each WordPress user is unique. Even the email address should not be shared between users. For instance, one email address cannot be used for both a WordPress admin user and an employee who doesn’t have a WordPress user account.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
OK.. I solved it with an alternative email.
Thanks!
You are welcome, Dani.
Thanks for letting me know.
If you have any other questions, please open a new ticket and we will gladly help you there.
Have a nice day!
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables