We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
In the back end I get a very strange default dates (0001-01-01 - 2025-01-01) which makes it difficult to find the events and appointments I create. I have to clear the date field to find anything and it feels counter intuittive.
In the Staff Panel front end the date is instead 2001-01-02 - 2001-01-02 withut any option to clear the date field or enter a manual date. I have to step 25 years forward, month by month which makes it pretty much unusable.
Is there a way to get rid of this?
Attached files: Screenshot 2025-01-10 at 07.25.05.png
Screenshot 2025-01-10 at 07.24.37.png
Screenshot 2025-01-10 at 07.24.25.png
Screenshot 2025-01-10 at 07.28.19.png
Hello Ola,
This is related to the custom date and time format from Wordpress. Make sure to configure the correct date and time format in Wordpress and it should display the correct time.
Kind Regards,
Stefan Petrov
[email protected]
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We have the correect date and time format set, at least to our national standars:
Changing it to the suggested time and date format fixes the issue, but it is not an acceptable solution for us. Noone in Sweden uses those formats and it causes confusion.Is there any hope that this bill be fixed in the future?
Hello Ola,
Amelia is quite "sensitive" when it comes to these settings, as it doesn’t have its own date/time settings and instead uses those from WordPress. This is why it’s recommended to select the date and time from the available options. Unfortunately, there isn’t another workaround for this.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables