My name is Yu, and I have been using the Amelia booking system for more than one year. I have set up booking confirmation emails to be sent to customers, and it has been working fine until recently.
After the latest automatic update of Amelia (currently version 8.0.2), these confirmation emails have stopped being sent. While there have been a few isolated incidents over the past year, we have seen a significant increase in these issues since the start of the new year, with 5 customer inquiries in the last week alone. This is particularly concerning as even regular customers who have always received confirmation emails are now reporting that they are not receiving them. I am using SMTP for sending emails. I have already checked the capacity of my mail server, and there is no issue with storage space.
Here are some points I have already checked:
Mail server capacity: Confirmed no issues.
SMTP settings in Amelia: I will double-check these based on your feedback and will provide screenshots.
Amelia version: 8.0.2
Increase in issues: Significant increase since the start of the new year (5 inquiries in the last week).
Impact on regular customers: Even regular customers are not receiving emails.
I will also check the update logs for version 8.0.2 and provide any relevant information. If possible, I will also check the mail server logs for any error messages.
Could you please investigate this issue? I would be grateful if you could provide any information about changes related to email sending in the recent updates, especially around version 8.0.2. Any troubleshooting steps or specific settings to check would be greatly appreciated.
We did not make any changes in that regard and update should not affect this. If you have some issues with notifications this most likely is not related to Amelia itself.
If your notifications sometimes work and sometimes don't, the issue could be related to a timeout on the server. There's a way to force Amelia to check all appointments and send out the notifications afterward, but please note that, if you have appointments that haven't received an email notification in the past, and you apply this workaround - all of them will receive an email about the booked appointment.
Please add the following cron job to your server, or in the WP Crontrol plugin (depending on what you use to create cron jobs):
Thank you very much for your prompt and helpful response.
We attempted to implement the suggested cron job, however, after discussing this with the clinic that uses the booking system (Tama Plaza Ekimae Shinkyu Seikotsu-in), they expressed concerns about the potential inconvenience this might cause to their patients. They have therefore decided they would prefer not to proceed with this solution at this time.
We apologize for any inconvenience this may cause, especially after you have kindly assisted us.
We would be grateful if you could suggest any alternative solutions to address the issue of booking confirmation emails not being sent reliably.
If no other solution is available, we would like to add a message to the attached booking confirmation screen (please see the attached screenshot) asking patients to save their booking details themselves. Is there any way to customize the booking confirmation screen to add such a message? If so, could you please advise on how to do this?
This is most liekly related to timeout on the server as we mentioned but we respect anyone decision. As for your question if we understand you properly you want to add some other message on last step of the booking.
If this is the case you can achieve this in customize section like this
I hope this helps you to achieve what you need.
We wish you all the best and hope you have a wonderful day ahead.
I understand the customization method you have shown me.
Thanks to you, I was able to confirm that I received the confirmation email, so I believe that the problem was due to the customer's mailer settings, as I had previously mentioned.
Although this issue has not been fully resolved, the clinic was satisfied with just adding a note.
Thank you very much for your time and assistance.
As this matter has been addressed, you may close this ticket.
You are most welcome, and we are glad if we were able to help you. We will close this ticket and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Dear Amelia Support Team,
My name is Yu, and I have been using the Amelia booking system for more than one year. I have set up booking confirmation emails to be sent to customers, and it has been working fine until recently.
After the latest automatic update of Amelia (currently version 8.0.2), these confirmation emails have stopped being sent. While there have been a few isolated incidents over the past year, we have seen a significant increase in these issues since the start of the new year, with 5 customer inquiries in the last week alone. This is particularly concerning as even regular customers who have always received confirmation emails are now reporting that they are not receiving them. I am using SMTP for sending emails. I have already checked the capacity of my mail server, and there is no issue with storage space.
Here are some points I have already checked:
I will also check the update logs for version 8.0.2 and provide any relevant information. If possible, I will also check the mail server logs for any error messages.
Could you please investigate this issue? I would be grateful if you could provide any information about changes related to email sending in the recent updates, especially around version 8.0.2. Any troubleshooting steps or specific settings to check would be greatly appreciated.
Thank you for your assistance.
Sincerely,
Yu
Hello there,
Thank you for reaching out to us.
We did not make any changes in that regard and update should not affect this. If you have some issues with notifications this most likely is not related to Amelia itself.
If your notifications sometimes work and sometimes don't, the issue could be related to a timeout on the server. There's a way to force Amelia to check all appointments and send out the notifications afterward, but please note that, if you have appointments that haven't received an email notification in the past, and you apply this workaround - all of them will receive an email about the booked appointment.
Please add the following cron job to your server, or in the WP Crontrol plugin (depending on what you use to create cron jobs):
Let us know if that helps.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Dear Marko,
Thank you very much for your prompt and helpful response.
We attempted to implement the suggested cron job, however, after discussing this with the clinic that uses the booking system (Tama Plaza Ekimae Shinkyu Seikotsu-in), they expressed concerns about the potential inconvenience this might cause to their patients. They have therefore decided they would prefer not to proceed with this solution at this time.
We apologize for any inconvenience this may cause, especially after you have kindly assisted us.
We would be grateful if you could suggest any alternative solutions to address the issue of booking confirmation emails not being sent reliably.
If no other solution is available, we would like to add a message to the attached booking confirmation screen (please see the attached screenshot) asking patients to save their booking details themselves. Is there any way to customize the booking confirmation screen to add such a message? If so, could you please advise on how to do this?
Thank you for your continued support.
Sincerely,
Attached files: unnamed.jpg
Hello again,
This is most liekly related to timeout on the server as we mentioned but we respect anyone decision. As for your question if we understand you properly you want to add some other message on last step of the booking.
If this is the case you can achieve this in customize section like this
I hope this helps you to achieve what you need.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Dear Marco,
Thank you for your response.
I understand the customization method you have shown me.
Thanks to you, I was able to confirm that I received the confirmation email, so I believe that the problem was due to the customer's mailer settings, as I had previously mentioned.
Although this issue has not been fully resolved, the clinic was satisfied with just adding a note.
Thank you very much for your time and assistance.
As this matter has been addressed, you may close this ticket.
Sincerely,
Yu
Hello again,
You are most welcome, and we are glad if we were able to help you. We will close this ticket and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables