Hi krisna,

Thanks for the access and apologies for the inconvenience. As far as i can see, this selection is within the package selection. However, when I try to select this employee, I see no issues. It does look like the name is properly shown 

Hi krisna,

Got it, please, keep me posted.

Hi krisna,

Got it, but when a customer wants to purchase a package, and he don't select the particular employee for the appointments that are for the services included in a package, Amelia will automatically assign next available employee. Of course, only those who are assigned to services and assuming the already busy timeslots. For example, you can choose a package and book the appointments for those services right on the booking for, if these employee or location selections is mandatory, a customer can only choose a time and date to proceed forward. Amelia will automatically select the next available employee. 

Hi krisna,

Basically, this is how it should work. I have a package with one service, where both employees are assigned. 

They do not have any appointments booked 

Here is how the package appointment selection looks 

If the appointments are mandatory (minimum number not configured)

Then customers would have the option to skip the booking or then can select any timeslot from offered. Since both employees are assigned to the same service, Amelia not shows the timeslots from combined work hours from both employees.

If a customer just selects the date and time, Amelia will randomly assign the first available employee 

Of course, it will take into consideration, the already booked timeslots and the availability. 

So, unless the customer selects a particular employee, it might get randomly assigned. 

Hi krisna,

You can disable both employee and location selection fields in Customize settings. So Customize / Step by Step v2 / Booked Appointments preview / Options 

You are welcome, krisna.

If you have any other questions, please open a new ticket and we will gladly help you there.

Have a nice day.