Dear Amelia Support Team,

I need your assistance with an issue regarding notifications in Amelia.

Details:

• The default language of my website and in TranslatePress is German.
• Additionally, the website is offered in English and French.
• I have translated and configured the notifications directly in the Amelia settings for both languages.

The Problem: Despite being properly set up, notifications are only sent in the default language, German. The user's selected language (English or French) is not reflected in the notifications.

Steps Taken:

1. I have fully translated the notifications in Amelia for all languages.
2. TranslatePress is configured correctly, and the language switch works on the website.
3. I have watched your troubleshooting video and followed the steps, but the issue persists.

Questions:

1. How can I ensure that notifications are sent in the language selected by the user (English or French)?
2. Are there additional configurations or settings required to ensure Amelia supports multilingual notifications correctly?
3. Can you tell me what I might be doing wrong? Amelia works perfectly otherwise.

Thank you in advance for your assistance. Please let me know if you need any additional information or access to the website.

Best regards,

Sarah Scarnato