We keep having the same issue with unwanted group bookings.
We haven't enabled group bookings (because we offer a private service), but when a client cancels their booking (and frees the time slot), the system keeps it and adds the next appointment (in that same time slot) as a group booking. I've added some screenshots as an example.
We don't need to see the canceled bookings, we are only interested in seeing active bookings. And merging the canceled and active bookings into group bookings creates a lot of confusion for our employees.
Unfortunately, the only solution at the moment is to remove the appointments manually. When multiple appointments are booked for the same date and time (timeslot), Amelia automatically groups them into a single booking. If you click on that specific timeslot, you’ll be able to see all the appointments associated with it.
The reason appointments aren’t automatically deleted when a customer cancels is to ensure visibility for the admin or employee, allowing them to see the appointment even if it has been cancelled. However, you do have the option to manually delete any appointments that you no longer wish to see listed.
Hello!
We keep having the same issue with unwanted group bookings.
We haven't enabled group bookings (because we offer a private service), but when a client cancels their booking (and frees the time slot), the system keeps it and adds the next appointment (in that same time slot) as a group booking. I've added some screenshots as an example.
We don't need to see the canceled bookings, we are only interested in seeing active bookings. And merging the canceled and active bookings into group bookings creates a lot of confusion for our employees.
How could we fix that?
Attached files: group-appointment-1.png
group-appointment-2.png
Hello Annet,
Thank you for reaching out to us.
Unfortunately, the only solution at the moment is to remove the appointments manually. When multiple appointments are booked for the same date and time (timeslot), Amelia automatically groups them into a single booking. If you click on that specific timeslot, you’ll be able to see all the appointments associated with it.
The reason appointments aren’t automatically deleted when a customer cancels is to ensure visibility for the admin or employee, allowing them to see the appointment even if it has been cancelled. However, you do have the option to manually delete any appointments that you no longer wish to see listed.
Kind Regards,
Stefan Petrov
[email protected]
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