Hello there,

Thank you for reaching out to us.

This is because you have not set up your rules for WooCOmmerce and Amelia correctly. THis is still pending instead of approved and for that reason the booking is available. You need to set same rules in WooCommerce and in Amelia to match and that after payment is set to approved. We can not say how you can set rules up since there can be dosens of combinations but they must be set that they are same we will explain. 

Amelia creates and updates appointments completed through WooCommerce based on the rules configured in Amelia Settings/Payments/WooCommerce. There are rules for Appointments, Packages, and Events, so you have to make sure to create a rule for each if you're using them all.

So, you need to check what the initial status in WooCommerce is, and create a rule in Amelia that will be used for "Order Creation". If there are multiple possibilities - create multiple rules. The same goes for order updates - if there are multiple order update options, create multiple rules in Amelia.

We cannot provide you with an exact set of rules you need to create since WooCommerce has over 600 official extensions available and they affect the plugin in multiple ways. One of those ways is exactly the process of creating the orders.

Depending on the payment method you're using in WooCommerce, there could be a need for the following "Order Creation" rules:

• Order: Pending Payment; Booking: Pending; Payment: Pending;
• Order: Processing; Booking: Pending; Payment: Pending;
• Order: Completed; Booking: Approved; Payment: Paid

And there could be a need for the following "Order Update" rules:

• Order: Completed; Booking: Approved; Payment: Paid;
• Order: Cancelled; Booking: Canceled; Payment: Paid;
• Order: Failed; Booking: Rejected; Payment: Pending

And so on. So, you need to first take a look at your orders, and see what the initial statuses have been in the past in order to create "Order Creation" rules. Then, you need to take every order update status into consideration and create "Order Update" rules. 

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

Can you also send us screenshot hoe did you set this up in WooCommerce?

Looking forward to your reply. 

Hello again,

You must have set WooCommerce first before you have set up WooCommerce to be used on your site. But for any WooCommerce settings and option you how they need to be set up and where they can be found you need to reach out to their support team we can only help with Amelia related settings and section not for other plugins.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us. 

Hello again,

That is fine as soon as you setup environment that we cantest and check this out please let us know and we will gladly take al look.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

Unfortunately, we can not test this because we do not have WooCommerce coupon so please can you please send us a WooCommerce coupon so that we can test this and check this out?

Looking forward to your reply. 

Hello again,

We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information. 

Hello again,

We can not test this since the coupon that you have provided is not working

1. Please send us new coupon 
2. Let us know for what package it is valid
3. Please also send us short one minute video of the exact issue so that we can see the exact issue and follow your steps.

Looking forward to your reply. 

Hello again,

You have 2 same statuses set in WooCOmmerce for the package so perhaps this creates issues. Please try and set this in WooCommerce rules for packages 

Let us know if this has helped. 

Hello again,

We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately. 

Hello again,,

You are most welcome. Our colleagues work on very complicated tickets and they work on them in the order in which they arrive.

As soon as we get some feedback from them we will contact you. Your patience is highly appreciated.

Kind regards. 

Hello again,

We have forwarded this to our QA team and once we receive feedback from them we will reach out to you again on this ticket. 

Hello again,

We just received feedback from our colleagues, and they have informed us that your default appointment status is set to Pending. This is why all booked appointments are in the Pending status, and this cannot be changed based on WooCommerce rules.

This is also the reason why your appointments remain in the Pending status both before and after payment. The payment does not affect the appointment status if the default status is set to Pending.

Regarding the appointment you mentioned, we do not see any overlapping appointments with the same employee at the same time. Because of this, we are unable to check the issue or attempt to reproduce it. We do see that you have two appointments on January 1st at the same time, but they are assigned to different employees.

Have you perhaps deleted the other appointment? If so, could you try booking another appointment for the same time and employee on a different date so we can take a look? Also, please let us know how you are making the booking—on the backend or frontend?

Looking forward to your response.

Hello again,

Not sure why you do not see them but we will send them again

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.  

Hello again,

You have changed general settings but individual services settings override general settings. Please change this status in services edit service settings. We wanted to check on our own but the login link that you have sent us in no longer working. So please check the individual services statuses and then test and let us know how it goes. 

Hello again,

We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information. 

Hello again,

If I remember correctly we made some changes in order to try and help you but you need also to use latest version. Once you test this, please let us  know how it goes.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

We made new adjustments to your WooCommerce rules you have set it in processing status to be paid. We changed these settings now so please try again and let us know how it goes. Hopefully, all should be fine now.

Looking forward to your reply. 

Hello again,

Please do that once you resolve that test this again and let us know if everything is fine.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

We have forwarded your ticket to our level 2 agents again, and as soon as we get some feedback from them, we will contact you immediately on this ticket. 

Hello again,

Thank you for letting us know and we just got the feedback from our colleagues and they have told us that if you want the appointment status to change depending on whether the package is paid or not, unfortunately, this is not possible with the current WooCommerce rules and the capabilities of Amelia.

The only thing that can be affected is the package status (whether it is purchased or canceled) and its payment status (whether it is paid or pending). However, appointments within the package cannot be changed at this moment. We will consider this and explore possible adjustments in the future, but unfortunately, we cannot promise anything at this time or provide an ETA.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful weekend ahead.