We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3795591
wpdatatables not in the block list
Closed

Comments

  • Nathan started the conversation
    January 7, 2025 at 2:20am

    After i install the premium version, i don't see the wpdatatable in the block list (see attached screenshot) 

    I deleted the premium version and installed the lite version, the wpdatatable blocks shows up (see attached screenshot) . 

    Here are some attempts, but didn't work:

    1.download and re-intall the premium version

    2.clear the browser cache

    Below is my system info:

    WordPress Environment
    Home URL:
    Site URL:
    WP Content Path:/srv/htdocs/wp-content
    WP Path:/wordpress/core/6.7.1/
    WP Version:6.7.1
    WP Multisite:No
    PHP Memory Limit:512 MB
    WP Debug Mode:Inactive
    Language:en_US

    Attached files:  Lite version.png
      Premium Version.png

  •   Miloš replied privately