We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3795281
Google/outlook calendar getting disconnected
Closed

Comments

  • Vrushabh started the conversation
    January 6, 2025 at 2:49pm

    We are experiencing an intermittent issue where our employees' Google Calendars occasionally get disconnected from the Amelia system.

    I have thoroughly reviewed all settings, including the Google API configuration and integration setup, and can confirm that everything has been configured correctly. Despite this, the disconnection issue persists.

    Could you please advise on the possible causes of this problem and provide guidance on how we can prevent it from occurring in the future?

  • Vrushabh replied
    January 6, 2025 at 2:55pm

    Currently the issue is employee is saying that on same day he had 3 bookings out of that 2 sync properly in his outlook calendar but 1 got missed from his calendar. 

  •  1,712
    Marko replied
    January 9, 2025 at 11:34am

    Hello there,

    Thank you for reaching out to us.

    If your employee occasionally disconnects from the calendar, this is not an issue with Amelia most likely. It is most likely due to an incorrect setup on the Google platform. You probably haven’t published the app or entered the developer email (your email).

    Regarding the issue where not all appointments are visible, you need to adjust the "Event Returned" setting under Settings > Integrations to 2500. After this, everything should work as expected. However, if the calendar was previously disconnected, certain appointments might not appear in the calendar in such cases.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead.  

    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables