We are experiencing an intermittent issue where our employees' Google Calendars occasionally get disconnected from the Amelia system.
I have thoroughly reviewed all settings, including the Google API configuration and integration setup, and can confirm that everything has been configured correctly. Despite this, the disconnection issue persists.
Could you please advise on the possible causes of this problem and provide guidance on how we can prevent it from occurring in the future?
Currently the issue is employee is saying that on same day he had 3 bookings out of that 2 sync properly in his outlook calendar but 1 got missed from his calendar.
If your employee occasionally disconnects from the calendar, this is not an issue with Amelia most likely. It is most likely due to an incorrect setup on the Google platform. You probably haven’t published the app or entered the developer email (your email).
Regarding the issue where not all appointments are visible, you need to adjust the "Event Returned" setting under Settings > Integrations to 2500. After this, everything should work as expected. However, if the calendar was previously disconnected, certain appointments might not appear in the calendar in such cases.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
We are experiencing an intermittent issue where our employees' Google Calendars occasionally get disconnected from the Amelia system.
I have thoroughly reviewed all settings, including the Google API configuration and integration setup, and can confirm that everything has been configured correctly. Despite this, the disconnection issue persists.
Could you please advise on the possible causes of this problem and provide guidance on how we can prevent it from occurring in the future?
Currently the issue is employee is saying that on same day he had 3 bookings out of that 2 sync properly in his outlook calendar but 1 got missed from his calendar.
Hello there,
Thank you for reaching out to us.
If your employee occasionally disconnects from the calendar, this is not an issue with Amelia most likely. It is most likely due to an incorrect setup on the Google platform. You probably haven’t published the app or entered the developer email (your email).
Regarding the issue where not all appointments are visible, you need to adjust the "Event Returned" setting under Settings > Integrations to 2500. After this, everything should work as expected. However, if the calendar was previously disconnected, certain appointments might not appear in the calendar in such cases.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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