We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
My partner put out a holiday offering to 'buy a package, and share it with your family' without first confirming this is actually possible in Amelia. I tried a few different things to try to get it to work (including selling a package, booking one of the sessions, and going in and changing the customer... but that just deleted the customer who bought it, created a new paid for appointment - which is technically fine, but then it made the original buyer have all bookings available to them again).
On a related note... would it be possible to 'consume' one of the package sessions on the backend? I don't see a place to modify it, only book new ones. If this was possible... we could use the scenario above and just setup a manual booking for the family member, and decrease the number available to the purchaser.
Thanks.
Hello Larry,
Thank you for reaching out to us.
Technically, it’s not possible to "transfer" an appointment or package, as you mentioned, since the package is assigned to the initial customer who purchased it. The customer can later book the appointments through their customer panel and reschedule, but this cannot be done for another customer (or additional people).
However, an admin can assign or create new packages and appointments manually from the backend. To do this, go to Services > Packages, and then click on "Manage Packages." You will see all the booked packages there and can manually assign appointments from the package.
You can find more information on this link.
Kind Regards,
Stefan Petrov
[email protected]
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