We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
que significa error codigo 500 y como se soluciona
Attached files: Error 500.png
Hello Gila,
Thanks for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Stefan, Thank you for your response, it gives me relief to have this support, I tell you that my language is Spanish, and everything on the desktop is in my native language. You tell me what I should do, if I need to help with something. Here I send you the credentials for my site: https://vittamind.com/wp-admin/ User: stefan.petrov@tmsproducts.io Password: Stefan_Petrov1234* Thank you so much, Kind Regards, Gila
Dear Stefan, The error continues. I'm not using zoom, so I deleted all credentials. But now when creating a new employee it is not giving me the option for the appointments to be linked to Google Calendar, it was working correctly, and it works very well in the employees that were already created, but the possibility of Google Calendar does not appear in the new ones , I have not modified any of this credentials. What is happening?
Attached files: Captura de pantalla 2025-01-10 180327.png
Captura de pantalla 2025-01-10 180442.png
Captura de pantalla 2025-01-10 180523.png
After your intervention in my account, the Google Meet integration stopped working. Previously, everything was functioning perfectly: Google Meet links were generated automatically, and I was conducting sessions without any issues.
Now, no links are generated, and the %google_meet_url% placeholder in notifications remains empty. I have already tried uninstalling and reinstalling Amelia and reconnecting Google Calendar from scratch, but the problem persists.
I want to clarify that I never requested assistance with Zoom as it is not the platform I use for calls. This issue only arose after your intervention, and it has become a critical situation as I can no longer generate links for my client sessions.
Please help me restore the functionality of Google Meet. Let me know what steps I should take or if further action is required on your side.
Hello Gila,
It looks like the credentials previously provided are not correct. May I ask you to double check them and send them again?
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
Thank you very much, I finally found where the problem was. There was no skill in the services in integrations to Google Meet. It is already operational. thank you.
Kind Regards,
Gila
You are welcome, Gilla.
Thanks for the feedback, glad to see that is working properly now.
If you have any other questions, please open a new ticket and we will gladly help you there.
Have a nice day.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables