Hello! I need help setting up the buffer times, Amelia is only giving me the option for 30 minutes or more. The problem is, when we set it up with a 30 minutes buffer, the customer receives the Google Meeting invitation wrong, for example if the appt is 9:30 - 10:00, te customer receives an invitation for 9:00 - 10:30 instead of 9:30 - 10:00. I disabled the buffer time and the invitation is received with the correct time, but we really need buffer time! Our doctors need at least 15 minutes between appts. How can we fix this?
Use service duration for booking a time slot - is set up YES
Include service buffer time in time slots - is set up NO
In settings integration you have option to include or not buffer time in Google/Outlook calendar
In settings default time slot step set this to 5 minutes for example and then you will be able to use smaller time intervals such as 5 or 10 or 15 minutes
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Hello! I need help setting up the buffer times, Amelia is only giving me the option for 30 minutes or more. The problem is, when we set it up with a 30 minutes buffer, the customer receives the Google Meeting invitation wrong, for example if the appt is 9:30 - 10:00, te customer receives an invitation for 9:00 - 10:30 instead of 9:30 - 10:00. I disabled the buffer time and the invitation is received with the correct time, but we really need buffer time! Our doctors need at least 15 minutes between appts. How can we fix this?
Use service duration for booking a time slot - is set up YES
Include service buffer time in time slots - is set up NO
Thanks!
Hello there,
Thank you for reaching out to us.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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