We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We are offering individual sessions, duo-sessions, and group sessions, all via zoom. group sessions will meet on specific Saturdays, each with a unique theme. I have been unable to program these options, and even having group settings generalized, they don't show up on the booking form (the private and duo-sessions do). I am also having issues with the notifications. I have customized the first three, tested them, and the emails I receive are the original templates provided. I have so many more questions, but these will be a good start. Is there live tech support during normal business hours?
Hello Kellee,
Thank you for reaching out! Our business hours are from 8 AM to 7 PM, but please note that we do not offer live support during this time. We strive to provide the best support to each customer in a timely manner. To make things more efficient, let's break down the issues by topic, as handling multiple issues at once can be less effective.
Regarding the Zoom links, they are only generated when the appointment is booked. However, please ensure that the Zoom configuration is set up first and that the employee is assigned to a Zoom account. Group appointments, duo-sessions, or similar will not appear on the booking form, but you can configure an option that allows your customers to book the same timeslot multiple times. This will create a group appointment as all customers will book the same timeslot.
All customers should receive the same Zoom link in their notification template. For more details, please refer to this link.
As for the notifications, I kindly ask that you open a new ticket for this topic, as it is a separate matter.
If you have more questions, feel free to ask.
Kind Regards,
Stefan Petrov
[email protected]
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