Thank you for reaching out, and I’m sorry to hear about the issue with the website. Could you please check if there are any errors displayed on the screen or in the browser console when the site crashes? This information will help us identify the root cause of the problem.
Once you’ve checked that, please provide us with admin access to the website so we can investigate further and resolve the issue promptly.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
I managed to resolve an issue caused by a bad payment plugin attached to WooCommerce. After removing it, the Amelia plugin successfully accepted one appointment, but now none of the services display on the front end.
When I press F12 and check the console, I see the following errors:
Deprecated Warning:
csharp
Copy code
Options props is deprecated, add sortable options directly as vue.draggable item, or use v-bind.
See https://github.com/SortableJS/Vue.Draggable/blob/master/documentation/migrate.md#options-props
Uncaught TypeError:
arduino
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Cannot read properties of null (reading 'replaceChild')
at XMLHttpRequest.<anonymous> (amelia-booking-services-d523797ca9ea0f5878de.js:1:232576)
404 Errors for Missing Images:
lua
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Failed to load resource: the server responded with a status of 404 ()
I have cleared the cache and tested disabling other plugins, but the issue persists. I haven’t been able to use Amelia reliably for a while, and I need this resolved urgently.
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined there. Make sure these two services are also included:
In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.
The website is crashing. I've deactivated Amelia, and now the website works. How can we fix this?
Hello Shannon,
Thank you for reaching out, and I’m sorry to hear about the issue with the website. Could you please check if there are any errors displayed on the screen or in the browser console when the site crashes? This information will help us identify the root cause of the problem.
Once you’ve checked that, please provide us with admin access to the website so we can investigate further and resolve the issue promptly.
Looking forward to your response!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi I've uploaded an attachment of what I see on the front end when Amelia is activated.
User
wpps-support
Password k(oX*EVSqTR2#aR%pV@LdzQa
Attached files: Screenshot_20241226_153405_Chrome.jpg
Hello Shannon,
Thank you for the update on this.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
I managed to resolve an issue caused by a bad payment plugin attached to WooCommerce. After removing it, the Amelia plugin successfully accepted one appointment, but now none of the services display on the front end.
When I press F12 and check the console, I see the following errors:
Example image paths:
I have cleared the cache and tested disabling other plugins, but the issue persists. I haven’t been able to use Amelia reliably for a while, and I need this resolved urgently.
Please advise on how to fix these issues.
Thank you,
Hello Shannon,
Please check these points:
1. Are these services visible on the site?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined there. Make sure these two services are also included:
In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables