Hello, I have a question regarding how the packages work. If a customer whose package has expired had previously booked all their lessons in time, and then cancels one of the lessons they had booked, is the lesson refunded even if the package has expired, or is it forfeited?
If a customer’s package has expired but they had already booked all their lessons in time, and then they cancel one of those appointments, the appointment will not be forfeited. The system will still recognize the appointment as part of the original package, even after expiration.
Let me know if you have any further questions or need additional clarification!
Hello Uros, thank you for your kind response. To be sure, I ran a test. If I cancel a booked appointment from an expired package, the lesson is not returned. Amelia 7.9. Could you please provide me with definitive answers?
Thank you for your patience and for running the test. Yes, you are correct—if an appointment from an expired package is canceled, the lesson will not be returned to the package. This is the intended behavior in Amelia version 7.9.
If you have any further questions or need additional clarification, feel free to ask!
Hello, I have a question regarding how the packages work. If a customer whose package has expired had previously booked all their lessons in time, and then cancels one of the lessons they had booked, is the lesson refunded even if the package has expired, or is it forfeited?
Hello Varia,
Thank you for your question!
If a customer’s package has expired but they had already booked all their lessons in time, and then they cancel one of those appointments, the appointment will not be forfeited. The system will still recognize the appointment as part of the original package, even after expiration.
Let me know if you have any further questions or need additional clarification!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Uros, thank you for your kind response. To be sure, I ran a test. If I cancel a booked appointment from an expired package, the lesson is not returned. Amelia 7.9. Could you please provide me with definitive answers?
Hello Varia,
Thank you for your patience and for running the test. Yes, you are correct—if an appointment from an expired package is canceled, the lesson will not be returned to the package. This is the intended behavior in Amelia version 7.9.
If you have any further questions or need additional clarification, feel free to ask!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables