Hello, I have a question regarding how the packages work. If a customer whose package has expired had previously booked all their lessons in time, and then cancels one of the lessons they had booked, is the lesson refunded even if the package has expired, or is it forfeited?
If a customer’s package has expired but they had already booked all their lessons in time, and then they cancel one of those appointments, the appointment will not be forfeited. The system will still recognize the appointment as part of the original package, even after expiration.
Let me know if you have any further questions or need additional clarification!
Hello Uros, thank you for your kind response. To be sure, I ran a test. If I cancel a booked appointment from an expired package, the lesson is not returned. Amelia 7.9. Could you please provide me with definitive answers?
Hello, I have a question regarding how the packages work. If a customer whose package has expired had previously booked all their lessons in time, and then cancels one of the lessons they had booked, is the lesson refunded even if the package has expired, or is it forfeited?
Hello Varia,
Thank you for your question!
If a customer’s package has expired but they had already booked all their lessons in time, and then they cancel one of those appointments, the appointment will not be forfeited. The system will still recognize the appointment as part of the original package, even after expiration.
Let me know if you have any further questions or need additional clarification!
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uros, thank you for your kind response. To be sure, I ran a test. If I cancel a booked appointment from an expired package, the lesson is not returned. Amelia 7.9. Could you please provide me with definitive answers?